CUSTOMER SUPPORT
Thermomix TM7 & Cookidoo® help for my customers
It doesn't end when your Thermomix® is delivered.
I'm Melissa Bean from Mel Beans, and if you bought your TM7 through me, I'm here for the long haul. Below you'll find Thermomix TM7 help for the questions I get asked most. If yours isn't here, just send me a message and I'll help.
NEW OWNER?
Your first 30 days with your TM7
Everyone's a little nervous at the start, and that's normal. Here's how I help you go from "where do I begin?" to cooking with it every day.
DELIVERY DAY
Unbox, set up and cook something
Find a spot on the bench with room around it, plug in, and follow the setup on screen. Connect to Wi-Fi and log in to Cookidoo®, then cook one simple recipe straight away. Making something on day one is the best way to build confidence.
FIRST WEEK
Cook the everyday things
Pick two or three things you already make every week and find a guided version on Cookidoo®. Sauces, rice, a soup and a simple dinner are perfect starters.
WEEK TWO
Get to know Cookidoo®
Save favourites, build a weekly plan and try the shopping list. This is where the TM7 starts saving you real time.
WEEKS THREE TO FOUR
Your follow-up with me
We catch up, in person or online, to answer the questions that come up once you've been cooking a while, and I'll show you a few things you probably haven't found yet.
AFTER THAT
Keep learning
Join a class, come and say hi at the Glenbrook markets, or message me any time you're stuck or bored with your usual recipes.
COMMON QUESTIONS
Thermomix TM7 help: your questions answered
Getting Started
Unpack it, find a spot on the bench with room around it, plug in and follow the setup on screen. Connect to Wi-Fi, log in to Cookidoo®, then cook one easy recipe that same day.
I would love to assist you with your unboxing please book your delivery or setup visit with me.
Go to the settings menu on the TM7 screen, choose Wi-Fi, select your home network and enter the password.
If it won't connect, check that your router is close enough and that you're entering the password exactly, including capitals. Still no luck? Message me and we'll sort it out together.
I highly recommend making Vegetable Stock Paste as the very first thing to make. It is a staple and used in many recipes.
My favourite first meals are a simple pasta sauce, risotto, a soup or bread rolls. Search Cookidoo® for them and follow the guided steps.
Completely! Almost everyone feels that way at first. The guided recipes walk you through every step, and you can't really get it wrong.
Start small, use it every day for a week and it'll feel natural. I'm only a message away.
Cookidoo® is the Thermomix® recipe platform, with thousands of guided recipes that send step-by-step instructions straight to your TM7.
You can cook without it, but it's where most of the magic happens, so I recommend keeping your subscription going.
Create your account at cookidoo.com.au or in the Cookidoo® app, then log in on your TM7 so the two are linked.
Your TM7 comes with a 3 month trial Cookidoo® subscription for your very first Thermomix® to get you started.
Once it's linked, recipes you save on your phone appear on your machine.
Open Cookidoo®, add recipes to your weekly planner, and the shopping list fills itself in.
I do it on Sunday morning and the week of dinners is sorted plus I have made the weekly lunch box snacks
Cookidoo®
Cleaning & care
Straight after cooking, add some warm water and a drop of dishwashing liquid, select the Pre clean mode that is appropriate.
Rinse, and you're done. For a deeper clean, the bowl can go in the dishwasher.
Slide the lever on the left-hand side of the bowl towards the back of the bowl to release the blade, and lift it out carefully. It's sharp, so hold it by the top. The bowl can also be removed at this time.
Wash it, dry it, and reassemble the bowl blade set remembering to slide the lever back in place before your next cook so the bowl doesn't leak.
Fill it with warm water and a little white vinegar and run the pre clean - browning mode, then use the spatula or a soft brush. Avoid scourers, which can scratch the surface.
Orders & delivery
Yes. I can order spare bowls, blades, Varoma® parts and other accessories for you. Just let me know what you're after.
Interest-free payment options are often available. I'll talk you through the current options so you can choose what suits you.
Learning more
Of course. Every customer gets a follow-up, and you're welcome to book another any time you want a refresher. Use the follow-up button at the bottom of this page.
That's the most common thing I hear! Come along to one of my cooking classes, try a new Cookidoo® collection each week, or tell me what your family likes and I'll send you a few ideas.
Something's not right
Write down or photograph the message, turn the machine off and on again, and check the bowl and lid are sitting properly. If the message comes back, contact me with the photo and I'll point you in the right direction.
Every TM7 comes with a manufacturer's warranty from Thermomix®. Repairs and warranty claims go through Thermomix® Customer Care.
I'm happy to raise a service case for you or help you get in touch with them whatever suits you most.
I'm still here!
One of the things I love most about being a Thermomix® Consultant is that the relationship doesn't finish with the sale.
I want you to feel supported long after your Thermomix® arrives. If you're stuck on something, looking for ideas, want to learn a new function, or simply need a little push to get cooking again, reach out.
Melissa Bean
Thermomix® Consultant & Team Leader
0422 651 971
hello@melbeans.com.au